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| Asterisk |
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Outsource R Us Asterisk Server is a bundled high End server with the relevant software to run a call center. This server will house Asterisk, the open source PBX integrated with Predictive Dialer, the open source call center. ORU will configure every seat of the call center. All the software running in this are web based and can be accessed remotely. Therefore, agents can log on to the server remotely from any site via VPN. |
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CRM Integration |
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Outsource R Us will integrate an open source based CRM with Predictive Dialer. ORU CRM is a very renowned CRM software and is completely open source. This software does complete lead, contacts and accounts management with projected sales pipeline. This software can also generate customized reports on a daily, weekly or monthly basis. |
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IP Phone Integration |
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Any SIP and IAX based phone integrates to Asterisk. ORU would provide a list of choices for IP Phones. |
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Predictive Dialing System |
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Predictive Dialing is a set of programs that are designed to interact with the Asterisk Open Source PBX Phone system to act as a complete inbound/outbound call center suite. The agent interface is an interactive set of web pages that work through a web browser to give real time information and functionality with nothing more than an internet browser on the client computer.
The manager interface is also web based and offers the ability to view many real time and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer can function as an ACD for inbound calls or for Closer calls coming from outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. |
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IPSec and PPTP VPN Technology
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| ORU would provide a list of choices for VPN connectivity. VPN that uses the IPSec protocol, which provides network access to remote clients through a secure tunnel connection over an intermediate public network such as the Internet. IPSec is a Protocol for securing Internet Protocol (IP) communications by encrypting and authenticating all IP packets at the network layer. PPTP technology extends the Point to Point Protocol (PPP) standard for traditional dial-up networking. PPTP operates at Layer 2 of the OSI model. As a network protocol, PPTP is best suited for the remote access applications of VPNs, but it also supports LAN internetworking. |
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CALL CENTER REPORTING SOLUTION |
ORU provides customized software for tracking performance of agents, skill groups, and even the entire call center can be a difficult and time consuming process. Many call center managers struggle to understand whether the changes they make and the resources they add to their call centers really improve service levels and call quality or simply raise the cost of doing business.
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